Last updated: August 3, 2026

User Account Management

As a user of the Border Buds app, you have full control over your account information. This policy explains how to manage and delete your account. For a complete description of what the app collects and how it is used, see our Privacy Policy.

How to Delete Your Account

You can request deletion of your Border Buds app account at any time, and we will action it whether or not you still have the app installed. There are two ways:

1. In the app: log in, open your account settings, and choose the account deletion option if your version of the app offers one.
2. Using the form on this page: submit the request below, or email us at customerservice@borderbudsmi.com. You do not need to have the app installed to use this method.

Requests submitted through this page are acknowledged by email within 48 hours. Your account profile, saved preferences, marketing contact details, and push notification tokens are deleted within 30 days. Deletion cannot be undone.

What Happens to Your Data

When your account is deleted, we remove your profile, notification settings, saved addresses, and push notification tokens from our systems and from Dutchie, the platform that operates the app on our behalf.

We are required to keep some information even after deletion:

• Purchase and transaction records are retained by the dispensary and our point-of-sale provider for the period required by Michigan cannabis and tax recordkeeping rules, generally at least five years.
• Referral and promotion records are retained in a form that no longer identifies you, to prevent repeat abuse of sign-up promotions.

Full retention periods for every category of data are listed in our Privacy Policy.

App Permissions

The Border Buds app may request the following permissions. You can grant or revoke each one at any time in your device settings, and the app remains usable without them.

• Location — to show nearby stores and product availability and to support delivery orders.
• Notifications — to send order status updates, back-in-stock alerts, and, if you opt in, deals and promotions.
• Camera — to scan a barcode or QR code at the register when you pay in store.
• Tracking (iOS) — the app asks before accessing the Apple Advertising Identifier for advertising purposes. If you decline, it is not accessed. On Android, you can delete or reset your advertising ID in Settings > Privacy > Ads.

Updates to This Policy

We may update this App Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top.

Contact

If you experience any issues with account deletion or have questions about your data, contact us at customerservice@borderbudsmi.com.